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Straightforward help for everyday tech problems.
Sometimes you don’t need a full course or long-term support.
You just need something explained, adjusted, or set up—calmly and correctly.
That’s what Basic Office Hours Support is for.
Basic Office Hours are available at $50–$75 per hour, depending on the level of support needed.
This service is designed for real, everyday technology issues—the kind that pile up, get avoided, or quietly cause stress.
If it’s not broken hardware and not virus removal, it likely belongs here.
Answering questions about your phone, tablet, or computer
Explaining how something works in plain language
Walking you through features step by step
Helping you feel confident doing it yourself next time
No rushing. No jargon. No judgment.
Fixing settings that were accidentally changed
Adjusting notifications, sound, display, or accessibility
Cleaning up confusing menus or options
Making your device behave the way you want it to
This is where small changes make a big difference.
Yes—this is absolutely included.
We can:
Connect Bluetooth devices (headphones, speakers, keyboards, etc.)
Explain Wi-Fi networks and passwords
Fix connection issues that shouldn’t be this frustrating
Help devices talk to each other properly
If it should work and doesn’t, we’ll figure out why.
If you don’t know what category your problem fits into, that’s fine.
If you can say:
“This isn’t broken, but it’s not working the way I want”
That’s enough to start.
To keep expectations clear:
Basic Office Hours do not include:
Virus or malware removal
Physically broken hardware
Advanced data recovery
If something falls outside this scope, we’ll tell you honestly—and help you decide what to do next.
You’re not paying for:
A script
A ticket system
A call center
Someone Googling while you wait
You’re paying for:
Experience
Clear explanations
Calm problem-solving
Someone who stays with you until it makes sense
Most issues are resolved faster than expected.
🕒 Monday, Wednesday, and Friday
⏰ 12:00 p.m. – 5:00 p.m.
📍 Phoenix Building
2 State Street
Auburn, New York
(The building with the big golden clock.)
Walk-ins welcome. Reservations available.
If something has been sitting on your list because it feels annoying, confusing, or stressful—bring it in.
You don’t have to power through it alone.
Straightforward help for everyday tech problems.
Sometimes you don’t need a full course or long-term support.
You just need something explained, adjusted, or set up—calmly and correctly.
That’s what Basic Office Hours Support is for.
Basic Office Hours are available at $50–$75 per hour, depending on the level of support needed.
This service is designed for real, everyday technology issues—the kind that pile up, get avoided, or quietly cause stress.
If it’s not broken hardware and not virus removal, it likely belongs here.
Answering questions about your phone, tablet, or computer
Explaining how something works in plain language
Walking you through features step by step
Helping you feel confident doing it yourself next time
No rushing. No jargon. No judgment.
Fixing settings that were accidentally changed
Adjusting notifications, sound, display, or accessibility
Cleaning up confusing menus or options
Making your device behave the way you want it to
This is where small changes make a big difference.
Yes—this is absolutely included.
We can:
Connect Bluetooth devices (headphones, speakers, keyboards, etc.)
Explain Wi-Fi networks and passwords
Fix connection issues that shouldn’t be this frustrating
Help devices talk to each other properly
If it should work and doesn’t, we’ll figure out why.
If you don’t know what category your problem fits into, that’s fine.
If you can say:
“This isn’t broken, but it’s not working the way I want”
That’s enough to start.
To keep expectations clear:
Basic Office Hours do not include:
Virus or malware removal
Physically broken hardware
Advanced data recovery
If something falls outside this scope, we’ll tell you honestly—and help you decide what to do next.
You’re not paying for:
A script
A ticket system
A call center
Someone Googling while you wait
You’re paying for:
Experience
Clear explanations
Calm problem-solving
Someone who stays with you until it makes sense
Most issues are resolved faster than expected.
🕒 Monday, Wednesday, and Friday
⏰ 12:00 p.m. – 5:00 p.m.
📍 Phoenix Building
2 State Street
Auburn, New York
(The building with the big golden clock.)
Walk-ins welcome. Reservations available.
If something has been sitting on your list because it feels annoying, confusing, or stressful—bring it in.
You don’t have to power through it alone.