Straightforward help for everyday tech problems.

Sometimes you don’t need a full course or long-term support.
You just need something explained, adjusted, or set up—calmly and correctly.

That’s what Basic Office Hours Support is for.

Simple, Honest Help — By the Hour

Basic Office Hours are available at $50–$75 per hour, depending on the level of support needed.

This service is designed for real, everyday technology issues—the kind that pile up, get avoided, or quietly cause stress.

If it’s not broken hardware and not virus removal, it likely belongs here.

What This Service Covers

Tutoring & Clear Explanations

• Answering questions about your phone, tablet, or computer

• Explaining how something works in plain language

• Walking you through features step by step

• Helping you feel confident doing it yourself next time

No rushing. No jargon. No judgment.

Settings, Fixes & Adjustments

• Fixing settings that were accidentally changed

• Adjusting notifications, sound, display, or accessibility

• Cleaning up confusing menus or options

• Making your device behave the way you want it to

This is where small changes make a big difference.

Bluetooth, Wi-Fi & Everyday Connections

Yes—this is absolutely included.

We can:

• Connect Bluetooth devices (headphones, speakers, keyboards, etc.)

• Explain Wi-Fi networks and passwords

• Fix connection issues that shouldn’t be this frustrating

• Help devices talk to each other properly

If it should work and doesn’t, we’ll figure out why.

General “This Is Driving Me Crazy” Help

If you don’t know what category your problem fits into, that’s fine.

If you can say:

“This isn’t broken, but it’s not working the way I want”

That’s enough to start.

What This Service Does Not Include

To keep expectations clear:

Basic Office Hours do not include:

• Virus or malware removal

• Physically broken hardware

• Advanced data recovery

If something falls outside this scope, we’ll tell you honestly—and help you decide what to do next.

Why This Is Worth It

You’re not paying for:

• A script

• A ticket system

• A call center

• Someone Googling while you wait

You’re paying for:

• Experience

• Clear explanations

• Calm problem-solving

• Someone who stays with you until it makes sense

Most issues are resolved faster than expected.

When & Where

🕒 Monday, Wednesday, and Friday
⏰ 12:00 p.m. – 5:00 p.m.

📍 Phoenix Building
2 State Street
Auburn, New York
(The building with the big golden clock.)

Walk-ins welcome. Reservations available.

Bring the Thing You’ve Been Avoiding

If something has been sitting on your list because it feels annoying, confusing, or stressful—bring it in.

You don’t have to power through it alone.

When something is wrong—and you need an expert to figure it out.

Sometimes a setting tweak isn’t enough.
Sometimes the problem is layered, unclear, or actively resisting your best efforts.

You’ve tried.
You’ve poked around.
You’ve googled just enough to know this isn’t simple.

Standard Office Hours Support is for when you’re done guessing and want someone who knows how to trace problems to the source.

Expert-Level Help — By the Hour

Standard Office Hours are available at $75–$150 per hour, depending on the complexity of the issue.

This service is designed for deeper problems—the kind that don’t resolve with a quick explanation or single setting change.

This is where expertise itself is the product.

When You Should Choose Standard Support

Standard Office Hours are the right fit if:

• Something has gone wrong and you don’t know why

• A device feels unstable, unpredictable, or “off”

• Problems keep resurfacing even after you fix them

• Apps, settings, or accounts are interacting in confusing ways

• You need someone who can investigate—not just explain

If Basic support didn’t solve it, this is the next step.

What This Service Covers

Device Hygiene & Deep Cleanup

This is preventative and corrective care for your technology.

We can:

• Review and reset problematic settings

• Identify conflicts between apps, permissions, and services

• Clean up app clutter and background issues

• Restore sane defaults without wiping everything blindly

• Make your device feel stable and predictable again

This is where small, hidden problems get resolved properly.

Investigation & Root-Cause Troubleshooting

This is the core of Standard support.

We don’t just fix symptoms—we find out why something broke.

That includes:

• Tracing unexpected behavior

• Identifying recent changes that triggered issues

• Pinpointing misconfigurations

• Understanding how multiple systems are interacting

This is slow, careful work—and it’s where experience matters.

Advanced Settings & System Behavior

We can:

• Reset or reconfigure complex settings safely

• Review accessibility, notifications, permissions, and background behavior

• Correct system-level misalignment

• Make sure your device works the way it’s supposed to—consistently

No random toggling. No “try this and hope.”

App Cleanup & Functional Restoration

If apps are:

• Misbehaving

• Conflicting

• Draining performance

• No longer doing what they should

We can:

• Investigate app-level issues

• Clean up or reconfigure apps

• Remove what’s causing friction

• Restore functionality without unnecessary loss

What This Service Does Not Include

To keep expectations clear:

Standard Office Hours do not include:

• Virus or malware removal

• Physically broken hardware

• Advanced forensic data recovery

If the issue falls outside scope, we’ll say so clearly—and help you decide next steps.

Why Standard Support Costs More—and Why It’s Worth It

You’re not paying for speed.
You’re paying for judgment.

Standard Office Hours aren’t:

• Trial and error

• Scripted troubleshooting

• Guesswork

They are:

• Pattern recognition

• System understanding

• Calm, methodical problem-solving

• Someone who knows where to look—and where not to waste time

Most clients come in because they’re stuck.
Most leave with clarity—and a device that finally behaves.

When & Where

🕒 Monday, Wednesday, and Friday
⏰ 12:00 p.m. – 5:00 p.m.

📍 Phoenix Building
2 State Street
Auburn, New York
(The building with the big golden clock.)

Walk-ins welcome when available. Reservations strongly recommended for Standard support.

This Is Where You Bring the Problem You Can’t Solve

If you’ve been living with an issue because:

• It’s too confusing

• You’re afraid of making it worse

• You don’t know where to start

This is where it belongs.

When something is truly broken—and you need it recovered, repaired, or untangled correctly.

This is where people come when:

• Something important is missing

• Access is lost

• Accounts won’t let them back in

• Data didn’t disappear quietly

• A mistake snowballed into a mess

Advanced Office Hours Support is for intensive, labor-heavy problems that require experience, patience, and careful judgment.

This is not quick help.
This is expert intervention.

Intensive Expert Support — By the Hour

Advanced Office Hours are billed at $150–$250 per hour, depending on the nature and intensity of the work.

This service exists for issues that:

• Cannot be solved with simple explanations

• Require investigation, recovery, or repair

• Involve risk if handled incorrectly

• Demand focused, uninterrupted time

This is where experience and precision matter most.

When You Need Advanced Support

Advanced Office Hours are the right choice if:

• Data has been lost or corrupted

• Accounts are locked or inaccessible

• Passwords must be reset and rebuilt carefully

• Email access has been lost

• Contacts or photos need recovery

• Malware or viruses are suspected

• Browsers or system settings are deeply compromised

• You’re afraid of making things worse

If Standard support isn’t enough, this is the escalation.

What This Service Covers

Account, Access & Identity Recovery

This is one of the most common reasons people come in.

We can help with:

• Recovering access to email accounts

• Getting signed back into Facebook or other platforms

• Resetting and rebuilding passwords safely

• Verifying identity and access paths

• Untangling account lockouts and conflicts

This work is deliberate and methodical—because mistakes here compound quickly.

Data Recovery & Restoration

When data matters, it deserves careful handling.

We can assist with:

• Recovering contacts

• Recovering photos

• Restoring lost or inaccessible data where possible

• Rebuilding organization after recovery

No rushed steps. No reckless resets.

Virus Removal & System Cleanup

If a device is compromised, unstable, or behaving dangerously:

We can:

• Investigate malware or virus issues

• Remove malicious software where possible

• Repair system integrity

• Restore safe, usable operation

This is intensive work and is billed accordingly.

Deep Browser & Internet Environment Cleanup

Especially for Chrome and browser-based issues.

We can:

• Clean up corrupted site settings

• Remove harmful extensions

• Reset compromised browser environments

• Restore sane defaults without unnecessary loss

This is often where hidden problems live.

Carrier & Service Provider Calls (Advanced Tier)

We do provide carrier call coaching and sit-in support under Advanced services.

Important pricing note:

• Any session involving sitting in on a carrier call is billed at $250 per hour

• There is no guaranteed outcome from carrier interactions

• Final decisions always rest with the carrier or provider

What we do provide:

• Preparation on what to say

• Translation of confusing language

• Support during stressful calls

• Protection against agreeing to things you don’t understand

You are not alone—but results depend on the carrier.

What This Service Does Not Promise

To be clear and fair:

Advanced Office Hours do not guarantee:

• Successful recovery in all cases

• Carrier cooperation

• Restoration of permanently deleted data

• Outcomes controlled by third parties

What is guaranteed is:

• Careful handling

• Honest assessment

• Clear communication

• No reckless actions

Why Advanced Support Costs What It Does

You’re not paying for speed.

You’re paying for:

• Judgment under pressure

• Experience with high-risk situations

• The ability to know when not to act

• Careful sequencing of recovery steps

This is the work that prevents permanent loss.

When & Where

🕒 Monday, Wednesday, and Friday
⏰ 12:00 p.m. – 5:00 p.m.

📍 Phoenix Building
2 State Street
Auburn, New York
(The building with the big golden clock.)

Reservations required for Advanced support.

This Is the Place for Serious Problems

If something important is on the line—
and you don’t trust guesswork —
this is where you bring it.